Privacy notice

What we hold

When you book, register or write to us we keep your contact details, your date of birth, the reason for your visit, your health history and the image of your insurance card. We use them to provide your care, to bill your insurer and to remind you of appointments if you ask us to.

How long we keep it

We keep your records for eight years after your last visit, or until age 25 for children. After that they are securely destroyed.

Your rights

You can ask for a copy of your records, a correction or deletion at any time. Write to hello@northgatephysio.example.com and we will answer within one month. We never sell your details and we share them only with your insurer and your GP when you ask us to.